Shipping and Returns
Shipping throughout the USA will incur at a flat fee of $25. Any orders over $250 will ship free of charge.
Orders will be delivered within 7-10 days of order processing. You will receive an automated email with tracking information once the order has been processed. During sale times dispatch will take longer than usual. Please be patient while we will pick, pack and ship your order as swiftly as possible.
Delivery times during the Christmas period could be longer than our standard time frame. We cannot guarantee delivery dates.
Changing your Shipping Address
Your shipping address can be changed as long as your order has not been dispatched. To change your shipping address, contact Utopia Goods on 02 93577744 as soon as possible.
Customers will receive a tracking number as part of our dispatch email, which you can use to track the progress of your order. In the interests of keeping your order as safe as possible, Utopia Goods does not “safe drop” / authority to leave. We’ve found this method of delivery very unsafe, regardless of the name of the service!
Your privacy is important to us, and we only collect and keep information that you provide to us that is essential in completing a successful transaction with you. By placing an order with Utopia Goods, you give us the authority to contact you in the future with any promotional emails, exclusive sale offers and new product updates. You will be able to opt out of this correspondence upon receipt.
Duties and Taxes
Please note that all customers outside of Australia are responsible for duties and taxes in the destination country. Utopia Goods are not able to estimate or pay for duties or customs on international shipping.
We do not ship to international PO boxes.
All taxes and duties including customs and import taxes are the responsibility of the customer and may be a government requirement of import. Utopia Goods has no control over these and will not refund customers for any charges.
All orders are subject to availability. If an order is received that cannot be filled, we will issue a refund for that item. Items in a cart or wish list are not reserved. Sometimes our customers are faster than our servers and on rare occasions we may need to cancel orders if we find that stock is not available for you.
If for some reason you are not happy with your Utopia Goods item, please contact us by emailing firstname.lastname@example.org along with your order number to arrange for a refund or exchange. Return postage costs must be covered by the customer, unless Utopia Goods reasonably agrees the item is faulty.
We take all measures to ensure the product image is colour matched. Please use the product image on our website as a colour reference, however we note that there are variances between colour settings on individual computers. Exchanges for discrepancy in colour will be treated as a change of mind and our standard refund and exchange terms apply.
Conditions of Return
- Utopia Goods does NOT offer returns on sales items. Please select carefully.
- You must notify us within 3 days of receipt of goods if you would like to return an item
- You must return goods to us within 10 days
- Goods must be unwashed, unused and in original packaging with tags intact
- We recommend using a traceable delivery and taking note of your tracking number… you wouldn’t believe the number of times someone has mailed something and it has gotten lost!
- There are no refunds, exchanges or credit notes on sale items or promos/promocodes
- Utopia Goods does not offer refunds on items that are showing our courier service is able to evidence as ‘delivered’
- Products that are damaged upon opening or damaged through unreasonable wear and tear
Utopia Goods may exercise its discretion to cancel an order, or refuse to process an order for any reason including:
- unavailability of product
- inability to deliver to nominated delivery address
- suspicion that the order is not genuine
Utopia Goods has absolute discretion regarding requests for cancellation or amendment of an order, with the exception of sale or promo code orders which cannot be cancelled or amended.
All pricing is listed in US dollars and there is no tax included as all orders are shipped from Australia. Utopia Goods reserves the right to change pricing at its discretion without notice. Prices listed may differ across various stockists and countries.
Washing and Care Instructions
In order to ensure your Utopia Goods pieces become long-lasting heirlooms they should not be used outside their intended purpose. All Utopia Goods furnishing linens and products are manufactured using our exclusive, premium linen base cloth, however they require proper use and thoughtful maintenance in order to guarantee their permanence.
Our linen can be washed in a gentle machine cycle, in cold or warm water, using a mild detergent. Please do not use any harsh detergents or bleach products. Linen loves a fabric softener, however this is optional. Hand washing and dry-cleaning is also an option.
We take all reasonable care to make our site secure. We accept payments by Visa, Mastercard, American Express, Afterpay (in Australia) or PayPal. Payment will be debited and cleared from your account upon order of your Utopia Goods product. For Afterpay terms and conditions please head to https://www.afterpay.com/en-AU/terms-of-service.
To the extent permitted by law, we will not be held liable and responsible for any damages or consequential loss (whether direct or indirect) suffered by you as a result of any credit card fraud or unauthorised access to an Afterpay or Paypal account. We will not be held liable or responsible for any additional charges imposed by your credit card provider or bank, especially in the case where your purchase involves foreign exchange transactions.